You get a unique widget link to embed in your email signature or on your website. Team members get their own widget link.
When clients click the widget link they complete basic details and then give feedback.
All feedback you receive is linked to a verified email address.
There are two ways to use the widget. Clients can be sent the survey via email (recommended if embedding in your signature), or they can give feedback first and then verify their email address (recommended if on a website). The first way is the default but you can change this setting.
If clients give feedback before verifying their email address, you must accept before it is counted in your responses. This protects against unsolicited feedback. You can accept via email or within your account.
Only use the widget for client feedback. If colleagues click the widget link and give you feedback, they will become your client and any existing connection you have will break.
Net Promoter Score is used everywhere to measure client relationship strength. It asks one simple question: "How likely are you to recommend XYZ to a friend or colleague?"
Depending on the response, clients are deemed to be a Promoter, Passive or a Detractor. Net Promoter Score (NPS) = [Promoters - Detractors] / total responders. The results help diagnose where to focus your client relationship efforts.
With KeptInformed, everyone gets a Net Promoter Score. This means that everyone is aware of their own client relationships. With everyone involved, a culture of client accountability can emerge and grow.